ServiceEdge enables aviation service centers to deliver vastly improved and efficient operator customer experiences
Trenton, N.J., October 11, 2021 – Jet East, a Gama Aviation Company, today announces the deployment of CORRIDOR ServiceEdge™. ServiceEdge significantly differentiates an aircraft operator’s service center experience by providing content in real-time anywhere on any device, with features for customers to review quotes and monitor the status of ongoing jobs while engaging facility staff with digital images and chat conversations. The decision comes as Jet East builds upon CORRIDOR’s Next Gen Service Center capabilities including CAMP Connect, ILS marketplace integrations, advanced Analytics and the industry renowned CORRIDOR Go mobile shop floor. Jet East has experienced a considerable increase in scheduled maintenance events, and with it comes the desire to provide customers with a streamlined and engaged experience.
“As we continue to experience growth and maintenance events increase, it’s imperative that we communicate clearly and efficiently with our customers.” said Stephen Maiden, President and CEO of Jet East. Maiden continued, “CORRIDOR ServiceEdge provides our customers the information they need, from aircraft arrival to return-to-service at any one of our nationwide service centers. We are excited to further elevate the Jet East customer service experience through improved transparency and increased communication.”
“After a challenging period, our industry is in solid growth mode and leading service centers, such as Jet East, are focusing on the service that customers experience” said Mike Greig, GM of CORRIDOR Aviation Software. “By providing their valued customers with intuitive, real-time and transparent communications, images and documentation provided by the CORRIDOR ServiceEdge™ experience, they are well positioned to “win the recovery.”
ServiceEdge™ at a glance
CORRIDOR’s new secure, cloud-based service center communications portal – tightly integrated with its cloud based Next Gen Service Center ERP as well as CAMP Connect™ software – provides aircraft owners, operators and service centers with the information they need to achieve their interaction goals. Functional benefits include:
- Real time communications – integrated ability to chat between service center and customer, on quotes, job status, discrepancies and customer expectations with alerts for read and unread messages
- Omni-channel at any time – communication can occur in and out of office, from any location, from any device
- Up to date progress status – operators can instantly and remotely track progress, view images from the service center and initiate chat if necessary, as if they were on-site
- Controlled publishing – tools that allow the service center to properly prepare the information prior to customer-viewing and request for customer approval
- Customer accounts – service centers can send invitations to customers to join ServiceEdge where they can provide real-time convenient access to the service center.
Continuum Applied Technology is the global provider of cloud-based CORRIDOR Next Gen Aviation Service Center software and consulting services headquartered in Austin, Texas, USA. Supporting aircraft service centers and maintenance organizations of all type specialties, CORRIDOR customers range from single-location service centers to global enterprise-level multi-facility repair station networks, as well as OEMs with thousands of technicians worldwide. Originally founded by a group of lifetime aviation professionals, Continuum is a CAMP Company which is owned by HEARST.
About Jet East, A Gama Aviation Company
Jet East, A Gama Aviation Company, is one of the nation’s leading aviation maintenance providers. The company specializes in scheduled maintenance, on-demand mobile maintenance for unscheduled events, paint and interior completions and provides related services in the areas of structural repairs, composite work, and non-destructive testing (NDT). With a deeply talented workforce, Jet East is available to meet customer maintenance needs with on-demand service and coast to coast coverage in the U.S and in certain international markets. An expansive AOG Mobile Maintenance team operates with a 24/7 Dispatch Team and compliments the company’s maintenance hangars in New York, New Jersey, Florida, Texas, and Nevada.
For additional information, contact:
Matt Gunn, Director of Marketing
Email: [email protected]